Fidelity helps you protect your information, and your finances.

We see this as an important part of building your trust.

How Fidelity protects you

Fidelity understands the importance of keeping your personal information secure. We use proven, industry-recognised security tools and processes to achieve this.

 
Constant review and improvement
Automatic log off and safety lock
Secure Session and Encryption
Learn more
How you can protect Yourself

While we ensure that we employ the best security, there are a few things that you can do yourself to help ensure the security and privacy of your information.

 
Update your antivirus
Update your operating system
Use strong passwords
Enable security features on your wireless network
Protect your paper documents
Educate yourself about fraud and scams
Report suspicious activity to Fidelity
Download our Cybersecurity booklet
Learn more

Keep your details safe

To keep your account secure, you shouldn't give out personal or financial information, account details or log-in details unless you are absolutely sure that the request for them is genuine.

Eight things that Fidelity will never do...
1. Call or email to ask for your full PIN or online password
2. Ask you to email or text personal or financial information
3. Email you a link to a page which asks for your log-in details
4. Call to advise you of investment opportunities
5. Send someone to your home to collect information or cash, or to offer investment opportunities
6. Ask you to carry out a test transaction online
7. Provide investment services through any mobile app other than our official app
8. Ask you to authorise the transfer of funds to a third party or to hand over cash

Here to help

If you have any doubt over whether a caller is genuine, please contact us on

(65) 6511 2200

 

How Fidelity protects you

Fidelity understands the importance of keeping your personal information secure. We use proven, industry-recognised security tools and processes to achieve this.

Spotted suspicious activity? Call us on (65) 6511 2200

Constant review and improvement

We consider good security to be the foundation of customer trust, and for us this makes it sound business practice.

We use the latest security techniques - whether physical, technology, or process-related. Plus, we regularly upgrade this protection in response to advances in security threats and the techniques to combat them.

Secure Session and Encryption

When you log in to https://www.fidelity.com.sg , you will see a padlock appear in the address bar of your browser

This lets you know that you can trust the secure connection to our website. You can click on this padlock to verify the securely encrypted connection for yourself.

How you can protect yourself

While we ensure that we employ the best security, there are a few things that you can do yourself to help ensure the security and privacy of your information.

Spotted suspicious activity? Call us on (65) 6511 2200

Update your antivirus software

Keeping your antivirus software up to date can help reduce the risk of hacking or malicious software being installed on your computer from potentially harmful websites or malicious email.

Always keep your software up to date, and update it when prompted to do so.

Update your operating system

Protect yourself and stay safe online against evolving threats by ensuring your operating system is always up to date. You can find out more about updating your operating system from Microsoft and Apple.

Always keep your software up to date, and update it when prompted to do so.

Use strong passwords

When you create a password, always make sure it is strong. Use a combination of letters, numbers and special characters.

Be careful not to use the same password for different sites. If a fraudster gets the key to one account they could have access to all your accounts.

Don’t use your PIN, family names and or dates of birth. Information like this can be easily found on the internet and don’t forget to change your password regularly.

Enable security features on your wireless network

The most common wireless device you use within the home is the wireless router, which allows you to connect to the internet.

Typically, the security settings on these routers when you first receive them are turned off. This can leave you at risk of attackers breaking into your network, hijacking your internet connection and stealing personal information stored on your device.

Enabling the security features on this or any device you own can reduce the risk of your data or assets being compromised.

Protect your paper documents

Keep your confidential documentation secure and shred any unwanted information. Remember to update us with any revised contact details and check your statements regularly for any suspicious transactions. If you see anything suspicious please report it immediately.

Educate yourself about fraud and scams

Fraud and scams can happen to anyone, so it is important to learn how to protect yourself, your computers and mobile devices against fraud, identity theft, viruses and many other problems encountered online. The Singapore Police Force has information and resources available at http://www.police.gov.sg/ and the Monetary Authority of Singapore publishes a list of unregulated persons at http://www.mas.gov.sg/IAL.aspx.

Report suspicious activity

If you believe your account, computer or mobile device has been compromised or may be at risk, please do report suspicious activity to the Singapore authorities.

You should report suspected fraud to the Singapore Police Force http://www.police.gov.sg/e-services/report.