Treating Customers Fairly

Fidelity Worldwide Investment is committed to Treating Customers Fairly.

At the core of Fidelity Worldwide Investment's mission is our desire to act in the best interests of our investors, customers and business partners. As a privately owned asset manager, we are able to concentrate on our core business - investment management. This has given us the means to take a long-term view of our business and manage our operations for the best interests of our stakeholders.

Fidelity Worldwide Investment's policy of Treating Customers Fairly is consistent with our goals to offer investment solutions that best meet the needs of our investors and quality customer service to investors and business partners. To this end, our management team is committed to putting in practice the following principles ("Principles"):

1. Our customers recognise that their fair treatment is central to everything we do
2. The products and services we sell are designed to meet the differing needs of our customers
3. All our communications with customers are clear, relevant and timely
4. Our customers understand that we have chosen not to offer investment advice
5. Our products and services deliver the benefits that our customers have been led to expect
6. No one should face unreasonable barriers to change products or providers, or make a complaint

Fidelity Worldwide Investment adopts the Principles in all aspects of our business – from investing your assets responsibly to marketing our products and solutions in a fair and balanced way.

Our stakeholders deserve the highest level of attention. You are welcome to provide feedback through the following channel:

Tel: +65 6511-2200
Email: sgenquiry@fil.com
Address: 1 Raffles Place, #14-00, One Raffles Place, Singapore 048616